ACCESSIBILITY STATEMENT

Purpose

Ignite Medical Group is committed to providing an accessible, inclusive, and user-friendly experience for patients, caregivers, and all visitors. This Accessibility Statement describes our commitment to digital accessibility, our ongoing improvement efforts, and the methods available for requesting assistance or accommodations.

Accessibility Commitment

We strive to provide equal access to our website and digital services regardless of disability. Our objective is to align our website with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as technology and resources reasonably permit.

Website Accessibility Features

  • Keyboard-accessible navigation where reasonably practicable

  • Alternative text for meaningful images

  • Logical heading structure and readable page layouts

  • Sufficient color contrast for readability

  • Resizable text supported by modern browsers

  • Compatibility with commonly used screen readers and assistive technologies

  • Accessible online forms where feasible

Telehealth & Digital Services

We work to make online scheduling, patient registration, telehealth appointments, and digital communications accessible. If you experience difficulty accessing any digital service, please contact us so that we can provide reasonable assistance or an alternative communication method.

Language & Communication Assistance

Reasonable accommodations may be available upon request, including assistance completing forms, alternative communication methods, and coordination of language or communication assistance where appropriate.

Third-Party Services

Our website may link to or embed third-party services such as payment processors, maps, videos, patient portals, scheduling platforms, and pharmacy resources. While we encourage accessibility, we do not control every aspect of third-party websites.

Reporting Accessibility Issues

We welcome feedback. If you encounter an accessibility barrier, please notify us with the page address, description of the issue, device or browser used, and any assistive technology involved. We will make reasonable efforts to review and address reported issues in a timely manner.

Continuous Improvement

Accessibility is an ongoing process. We periodically review website content, evaluate user feedback, and implement improvements as technology, standards, and our services evolve.

Related Policies

This statement should be read together with our Website Privacy Policy, HIPAA Notice of Privacy Practices, Website Terms & Conditions, Telehealth & Prescription Policy, and Cookie Policy.

Contact Information

Ignite Medical Group

904 W. San Marcos Blvd., Suite 7

San Marcos, CA 92078

Phone: 760-206-3170

Email: [email protected]

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Ignite is more than a med spa, we are your partner in transformation, inside and out.

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