SMS / TEXT MESSAGING TERMS & CONSENT
1. Purpose
This policy explains how Ignite Medical Group communicates with patients by SMS and text messaging and establishes the terms governing those communications.
2. Consent to Receive Messages
By providing your mobile telephone number and opting in, you consent to receive SMS messages regarding appointments, telehealth visits, treatment, prescriptions, billing, Spa Pass information, and other healthcare-related communications. Consent to receive SMS messages is not a condition of receiving medical care.
3. Types of Messages
Messages may include appointment reminders, scheduling confirmations, telehealth links, prescription notifications, billing notices, Spa Pass account information, practice announcements, and promotional messages where separate consent has been obtained.
4. Message Frequency
Message frequency varies depending on your treatment plan, appointments, account activity, and communication preferences.
5. Opting Out
You may opt out of non-essential SMS communications at any time by replying STOP. After opting out, you will receive confirmation of your request. Operational or legally required communications may still be sent where permitted by law.
6. HELP Requests
Reply HELP for assistance or contact Ignite Medical Group using the information below.
7. Privacy & HIPAA
SMS messaging is not always a secure method of communication. Please avoid sending sensitive medical information by text message. Protected Health Information is handled in accordance with our Website Privacy Policy and HIPAA Notice of Privacy Practices.
8. Marketing Messages
Promotional SMS messages are sent only to individuals who have provided the appropriate consent. Consent may be withdrawn at any time.
9. Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
10. Message & Data Rates
Standard message and data rates may apply according to your wireless carrier plan.
11. Patient Responsibilities
Patients are responsible for providing and maintaining an accurate mobile phone number and promptly notifying Ignite Medical Group of any changes.
12. Policy Updates
These SMS Terms may be updated periodically. The current version will be posted on our website.
13. Related Policies
This policy should be read together with the Website Privacy Policy, HIPAA Notice of Privacy Practices, Telehealth & Prescription Policy, Financial Policy, and Spa Pass Terms & Conditions.
Contact Information
Ignite Medical Group
904 W. San Marcos Blvd., Suite 7
San Marcos, CA 92078
Phone: 760-206-3170
Email: [email protected]
Ignite is more than a med spa, we are your partner in transformation, inside and out.
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